Welcome to RR Concierge. By accessing our website (rrconcierge.ae) or using our services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before proceeding.

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1. General Information

RR Concierge is a luxury lifestyle management and concierge company based in Dubai, UAE. All services provided are subject to availability and may be modified, suspended, or withdrawn at our sole discretion.

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2. Use of Website

• You must be at least 18 years old to use our website or request our services.
• You agree not to misuse the website, engage in unlawful activities, or interfere with its functionality.
• All content, including text, images, logos, and design, is the intellectual property of RR Concierge and may not be reproduced without prior written consent.

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3. Services

• All services offered (including VIP airport protocol, luxury travel, personal shopping, event management, and security) are arranged based on availability.
• Specific details, pricing, and conditions will be communicated at the time of booking.
• RR Concierge reserves the right to refuse service where misuse, unethical activity, or safety risks are identified.

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4. Bookings & Payments

• To confirm a service, a deposit or full payment may be required in advance.
• Final pricing will depend on the nature of the service, duration, and any third-party costs involved.
• Payments are accepted through approved methods (credit card, bank transfer, or secure online payment).
• Invoices will clearly state payment deadlines. Late payments may result in service delays or cancellations.

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5. Cancellations & Refunds

• Cancellation requests must be made in writing via email.
• Refund eligibility depends on the specific service and agreements with third-party providers (e.g., hotels, airlines, restaurants, event venues).
• Some services, such as private jets, yachts, or last-minute bookings, may be non-refundable once confirmed.
• RR Concierge is not responsible for cancellations due to force majeure events (e.g., natural disasters, government restrictions, strikes).

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6. Client Responsibilities

• Clients must provide accurate details (names, dates, preferences, documentation where required).
• Any damages, misconduct, or misuse of services booked through RR Concierge are the sole responsibility of the client.
• Clients must comply with local UAE laws and regulations when using our services.

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7. Privacy & Confidentiality

• We value your privacy. All personal and booking details are handled with strict confidentiality.
• RR Concierge will never share your personal data with unauthorized third parties.
• Please refer to our Privacy Policy for more details.

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8. Liability Disclaimer

• RR Concierge acts as a facilitator between clients and third-party providers (airlines, hotels, event venues, transportation companies, etc.).
• We are not liable for third-party actions, delays, cancellations, or service quality outside our direct control.
• Our liability is limited to the value of the service booked through us.

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9. Changes to Terms

RR Concierge reserves the right to update or modify these Terms & Conditions at any time. Changes will be effective immediately upon posting on our website. Clients are encouraged to review this page regularly.

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10. Governing Law

These Terms & Conditions are governed by and construed under the laws of the United Arab Emirates. Any disputes shall be subject to the exclusive jurisdiction of the courts of Dubai.

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11. Contact Information

For any questions regarding these Terms & Conditions, please contact us:

• Email: reservation@rrconcierge.ae
• Phone: +971 50 123 4567
• Address: Office No.1402 , Marina Plaza Building ,Dubai Marina , Dubai ,UAE PO BOX 338252